The clients' situation
Unpleasant, but well known: a customer claims to have not received an ordered amount or defective goods. Difficult to prove the opposite talking about complex products. Some examples from real life:
Example 1: Magazine publisher X is direct supplier for bookstores at train stations. Customer Y complains to not have received a certain magazine. Was there an order picking fault, i.e. an error at the supplier's site, or is the customer responsible? Basically that opens unfortunately the flood gates to cheating.
Example 2: Legal obligation of product tracking: In some sectors, e.g. food industry, for some time it is required by law to keep records of the product life cycle allover from producer, supplier to the customer. But how to accomplish this in practice? The remedial measure is a documentation system.
The F&J ESIBS-System: Electronical System for Identification and Image Archiving of Beef Cattle.
The beef cattle is recorded with 4 cameras. Transponder ident, slaught ident and date of slaughter together with the cattle's automatic identified tattoo are registered in the system and saved redundantly. The data is added to the electronic documentation file and further processing steps are started. During ongoing operation it is possible to access documentation of the last three months without accessing any archive. Thus, questions about quality and state of the product can be clarified within seconds instead of hours formerly.
Example animal health state
In living animals health state is defined by the Body Condition Score (BSC). Manual determination of BSC is very time consuming and requires extensive personnel commitment. By means of 3D-Infrared-Cameras BSC can be determined automatically and thus costs get significantly reduced. The cameras scan the animal walking past, and the computed BSC is saved automatically together with the animal's ident in the documentation file. Thus quality and health of animals can be reviewed and documented continuously.
Example parcelled goods
A documentation system is a remedial measure here, too. In the named example photographs of incoming or outgoing goods are taken together with a standard scale. The barcode or address of the shipping order respectively are also scanned. These information together with the actual date are stored. The stored information can be recalled at any time via a GUI designed for search. Thus it is possible to prove if goods or packaging was missing or damaged.
State of the art PC systems are capable of handling the enormous amount of data and of storing images of several production months. Likewise today's camera and PC technology can provide such high clock rates in photography, which correspond to the usual speeds of conveying systems.